Technical Support Engineer - English

Job Summary

Founded in 1992, CeX is a leading UK-based retail chain having operations in multiple territories across the globe with a strong foothold in the domain for over 2 decades. Serving customers through more than 600+ stores in the UK, Spain, Ireland, Australia, Portugal, Netherlands, Poland, Mexico, India, and Italy with a manpower strength of over 5000+ employees. We buy, sell and exchange games, gadgets, mobile phones, computing, and electronic products, providing a unique two-way service. We also have sister brands dealing in second-hand luxury designer goods and kids stuff.

Location: Mumbai

Experience: 3-8 years

Shift Timings: Two days off per week

Responsibilities

• Provide telephone, email, remote, and on-site technical support to CeX staff colleague
• Ensure emails/tickets are being handled/acknowledged in a timely manner in the Support team
• Administration of Microsoft Windows, Anti-Virus, Servers, Networks, and more
• Diagnose and troubleshoot hardware and software issues
• Document troubleshooting procedures
• Assist in any other general tasks that may arise
• Implement fixes/workarounds
• Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform
• Escalate cases to the relevant department when required
• Monitoring queue of escalated incidents
• Willing to work on-call/overtime when required
• Conducting training as required/requested
• Maintain smooth running of shops from an IT standpoint
• Ensures to provide Quality service to the end-user and maintain quality standards for the IT Services provided
• Make continual improvements to procedures and documentation
• Attend and participate in all departmental meetings/training initiatives
• Keeping up to date with the latest technologies

Required Skills

• Good Verbal/Written English Communication
• Reliable, Confident, and Self-starter
• Resilient and able to face and resolve conflicts
• Experience in Supporting Overseas Customers
• Knowledge of TCP/IP and ADSL/SDSL Technologies
• Windows Server 2008/2012 Experience
• Knowledge of Enterprise Level Anti-Virus Products
• Active Directory Administration
• Basic Networking Skills
• Basic Linux Skills
• Willingness to work in rotational shifts

Preferred (not essential) Skills

• MySQL Administration Experience
• Mac OS X Experience
• Nagios Experience

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.