Technical Support Engineer – Field / Network Support

Job Summary:
We are looking for a Technical Support & Network Engineer to provide on-site technical support, troubleshooting and network infrastructure services at customer locations. The role involves regular field visits and hands-on work with computers, networking equipment and IT infrastructure.

Key Responsibilities:

• Provide on-site technical support for desktops, laptops, printers and other IT devices.
• Install, configure and troubleshoot Windows systems and software.
• Install and troubleshoot LAN/network connectivity.
• Configure and troubleshoot switches, routers, Wi-Fi and basic network devices.
• Handle LAN cabling, patch panels, crimping and network testing.
• Troubleshoot IP, DHCP, DNS and basic connectivity issues.
• Support CCTV, NVR/DVR and other IT/network-related equipment when required.
• Attend customer/site support calls and resolve technical issues.
• Coordinate with internal teams and customers for installation and maintenance activities.
• Maintain service reports and update work status after site visits.
• Travel to customer locations/sites as required.

Required Skills:

• Good knowledge of Desktop/IT Technical Support.
• Basic to good knowledge of networking and LAN infrastructure.
• Hands-on troubleshooting skills.
• Knowledge of TCP/IP, IP addressing, DHCP and DNS.
• Experience with switches, routers, Wi-Fi and structured cabling is preferred.
• Good communication and customer-handling skills.
• Willingness to travel to customer sites.
• Two-wheeler and valid driving licence preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person