Technical Support Engineer / Field Service Engineer

Company Overview

About Koh Young SE Asia Pte. Ltd.:

Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices, automotive electronics, telecommunications, military, health care industry, and semiconductors. (www.kohyoung.com)

Responsibilities:

• Perform machine installation, commissioning, evaluation, and routine maintenance for customers
• Provide troubleshooting support and application advice to customers and agents to ensure optimal machine performance.
• Maximize the utilization of Koh Young machines at customer sites through effective service and issue resolution.
• Conduct training sessions for customers and agents to enhance operational knowledge and efficiency.
• Collaborate with and manage distributors to maintain excellent customer service and support standards.

Qualifications:

• Candidate must possess at least a Diploma/Advanced Diploma in Engineering (Computer Science/Software/Telecommunication), Engineering (Mechatronic/Electromechanical), or a related field.
• Junior Executives (1-2 years of working experience) are welcome.
• 1-3 years of SMT experience preferred. Experience with programming and operating Automated Optical Inspection (AOI)machines and Solder Paste Inspection (SPI) machines is advantageous.
• Excellent command of English, both written and spoken, is required.
• Must have own transportation.
• Willing to travel (Domestic and Overseas).
• Meticulous, independent, and eager to learn, with the ability to manage and execute assigned tasks effectively.
• Strong interpersonal and communication skills.
• Hand-on exposure to advanced semiconductor systems or process is highly valued.
• Must be willing to work on customer sites and be on standby for unscheduled tasks.
• Strong communication skills and a customer-oriented attitude are essential.
• Must be meticulous, independent, and efficient in executing and overseeing assigned projects.
• Full-Time positions available.
• Possessing a car and a class D driving license is preferred (transportation and mobile allowances will be provided).
• Comprehensive training and support will be given to new hires.
• Experienced engineers have the opportunity for overseas customer support.
• SMT background is essential.
• Preference will be given to candidates with experience in AOI and SPI machines