Technical Support Engineer (Full-Time, Remote)

You’ll be working directly with our backend systems, APIs, databases, and client dashboard infrastructure to investigate issues, diagnose root causes, and ship real fixes. You’ll collaborate closely with the lead developer, learn the architecture of a growing group of companies, and play a key role in improving the stability and performance of our platform. You will be working for a subsidiary of the Vertus.ai group.

This role is ideal for someone who loves debugging, enjoys solving technical puzzles, and wants meaningful ownership in a fast-moving startup environment.

What You’ll Do

• Investigate and resolve technical issues reported by clients
• Debug backend systems across APIs, databases, application logic, and integrations
• Identify root causes and implement reliable, maintainable fixes
• Improve existing backend functionality and internal workflows
• Work with REST APIs, backend integrations, and production systems
• Write clean, maintainable Python code
• Troubleshoot PostgreSQL databases and optimize SQL queries
• Collaborate through GitHub, pull requests, and version control
• Document findings, fixes, and recurring edge cases
• Work directly with the lead developer to understand platform-specific logic and architecture

What We’re Looking For

• Strong Python development experience
• Solid understanding of REST APIs and backend systems
• Experience with PostgreSQL
• Strong SQL and general database knowledge
• Experience debugging production issues
• Comfortable using GitHub and Git workflows
• Strong analytical and problem-solving skills
• Clear written communication and documentation habits
• Reliable internet connection and ability to work independently in a remote environment

Why Join Us?

• Remote-first role with flexible working hours
• Direct impact on product reliability and client experience
• Close collaboration with the lead developer
• Real technical ownership , not scripted support work
• Exposure to AI startup infrastructure and backend architecture
• Ongoing work potential as the platform grows
• Training provided on our internal systems, edge cases, and platform-specific workflows

The Ideal Candidate

You are the kind of person who enjoys opening up a bug report, digging through logs, tracing an API call, checking database records, and figuring out exactly what went wrong.

You don’t need hand-holding on technical fundamentals. You’re comfortable working independently, asking smart questions when needed, and turning messy production issues into clean, reliable fixes.

Most importantly, you care about building systems that work well for real customers.

Role Details

• Type: Full-time
• Location: Fully remote
• Hours: Flexible, approximately 40 hours per week
• Start: As soon as possible
• Reporting: Direct collaboration with the lead developer