Technical Support Engineer - Google Cloud Databases (Cloud SQL,

Role & responsibilities

• Manage and support Google Cloud database services including Cloud SQL, Spanner, Bigtable, Memorystore, Redis, and Datastream.
• Perform database installation, configuration, performance tuning, optimization, and troubleshooting.
• Implement and maintain replication, schema design, query optimization, and database security controls.
• Monitor, maintain, and upgrade cloud database environments to ensure high availability and security.
• Provision, configure, and manage cloud infrastructure resources such as servers, storage, and networks.
• Investigate, diagnose, and resolve database, system, and network-related issues.
• Provide technical support and consultation to internal and external customers.
• Maintain accurate documentation of configurations, processes, and incident resolutions.
• Ensure compliance with SLAs, operational standards, and quality benchmarks.
• Participate in 24x7 rotational shift support and assist with critical customer escalations.

Preferred candidate profile

A proactive cloud database professional with strong GCP database administration experience, excellent troubleshooting skills, customer-centric mindset, and the ability to support mission-critical environments in a fast-paced operational setup