Technical Support Engineer - Google Workspace | APIs | Web Technologie

Role & res

• Provide technical support and troubleshoot issues across Google Workspace, web applications, and cloud environments.
• Investigate and resolve customer-reported incidents using logs, diagnostics, and root cause analysis.
• Support REST APIs, webhooks, integrations, and embedded content (iFrames) to ensure seamless functionality.
• Analyze networking issues related to DNS, HTTP response codes, connectivity, and application performance.
• Collaborate with engineering and product teams to resolve complex technical problems and improve customer experience.
• Monitor, optimize, and automate support processes using Google Cloud tools and automation frameworks.
• Debug application issues by reviewing code and identifying defects across various programming languages.
• Document troubleshooting steps, resolutions, and best practices for knowledge sharing.
• Ensure SLA compliance while providing high-quality customer support and issue resolution.
• Drive continuous improvement by identifying recurring issues and recommending preventive solutions.

Preferred candidate profile

• Bachelor's degree in Science, Technology, Computer Science, Information
• Hands-on experience supporting Google Workspace and Google Cloud-based environments.
• Strong knowledge of REST APIs, Webhooks, HTTP Response Codes, and API Integrations.
• Good understanding of Networking concepts, including DNS, packet analysis, and log troubleshooting.
• Experience working with web technologies, embedded content, iFrames, and third-party integrations.
• Exposure to automation tools, workflows, triggers, and process optimization.
• Ability to analyze logs, debug applications, and troubleshoot complex technical issues.
• Basic coding knowledge with the ability to read and understand code in any programming language.
• Strong customer-handling skills with a customer-centric mindset.
• Excellent verbal and written communication skills with CEFR B2 English proficiency (Mandatory).
• Strong analytical, problem-solving, and root-cause investigation capabilities.
• Experience collaborating with engineering and product teams to resolve customer issues efficiently.