Technical Support Engineer - Home Energy

About our company

Power a New World

OUR VISION

The world is at the intersection of major paradigm shifts toward renewable energy, electrification, and new energy. ‘Power a New World’ is a call to the future amid these changes.

EcoFlow believes in an aspirational, eco-friendly, and technologically driven future that every individual can own. EcoFlow’s meaningfully innovative power solutions are designed to bring a positive impact on individuals, families and society at large.

OUR MISSION

To lead as a reliable and trusted energy companion for families and individuals around the world.

We aim to empower our users with meaningful innovation, helping people across the world to live, dream, and explore without limits.

How It All Started

In 2017, a multidisciplinary team of engineers, with vast experience and expertise in the battery industry, formed EcoFlow. United in the belief that access to power is a fundamental human right, the group began developing solutions to relieve global populations from power insecurity. Today, as an eco-friendly energy solutions company, EcoFlow leads the way with industry- defining portable power stations, solar technology, the world’s first portable home battery with an expandable ecosystem and various smart devices.

Who are we?

We are a young, aspirational and diversified team with a global vision. We aim to empower EFers at the outset, to empower our users through our innovative products and services, and to eventually empower the whole ecosystem and the world. Embracing these ideals, we believe the possibilities of the future are endless as we move, promote, and evolve. We will work with a devoted, open, passionate, and brave mindset to create innovative and reliable products and services driven by clean energy. We do this in an effort to transcend limitations and explore the infinite possibilities in life for millions of families across the world, which will ultimately facilitate the fulfillment of our ecological responsibilities and commitment to the world’s sustainability. Each and every EFer's skills can be honed to perfection in the ocean of diversified opportunities and challenges in this process.

We welcome and appreciate all EFers who are ambitious, pragmatic, and bold to deliver our goals as a team. Together, Let's Power a New World！

Your Challenges:

1. Deliver end-to-end technical after-sales support to overseas partners, installers and end customers, respond to technical enquiries, conduct remote troubleshooting and provide targeted solutions for product faults.
2. Collect, sort and analyse field product failures, batch anomalies and critical quality incidents; complete root cause attribution analysis and feedback findings to R&D, design, procurement and production teams based on on-site data.
3. Develop and maintain technical documentation including internal & external FAQs, service manuals, technical support guidelines and official solution advisories for quality issues.
4. Conduct new product launch training, ad-hoc technical workshops, as well as remote and on-site training for overseas distributors, agents and ODM partners; upskill new team members within the overseas after-sales team.
5. Provide technical backing to global sales and marketing teams, support pre-sales technical activities, resolve after-sales emergencies, customer complaints and quality incidents to ensure smooth project delivery.

Your profile includes:

1. Bachelor’s degree or above; background in science and engineering (Electronic Engineering, Automation, Communications etc.) is preferred, with at least 5 years working experience in pre-sales/after-sales technical support, FAE or technical training.
2. Excellent English listening, speaking, reading and writing skills, able to use English as daily working language.
3. Strong logical thinking and communication skills; capable of independently developing technical documents and delivering training sessions.
4. Skilled in common office software, with solid capabilities in data analysis, documentation and presentation production.
5. Willing to take short-term business trips to provide on-demand project support.