Technical Support Engineer (In-Circuit Test/Boundary Scan)

• Provide post-sales technical support and develop support strategies for new products.
• Apply in-depth technical knowledge and product expertise to investigate and resolve escalated product issues.
• Engage directly with customers when required and provide advanced internal support to Field Service Engineers, Remote Support Engineers, and customer contact centre personnel.
• Develop and implement support plans, repair strategies, and production support plans for new product introductions.
• Provide technical product and measurement consultation for presales opportunities.
• Collaborate with Marketing, Sales, Technical Support, Quality Assurance, Manufacturing, and Product Development teams, as well as external customers, to ensure products meet feature, cost, supportability, reliability, and release-schedule requirements.
• Prepare product and process documentation, user guides, and application notes.
• Develop and deliver technical training to Keysight’s technical support teams, including Field Service Engineers and Application Engineers.
• Support technical marketing assignments with clearly defined objectives.
• Analyse and resolve a broad range of technical problems of varying scope and complexity.

Qualifications:

• Bachelor’s or Master’s degree in Electrical and Electronic Engineering or an equivalent discipline.
• 2 to 4 years of relevant experience as a In-Circuit Test Engineer, or in a similar role.
• Hands-on experience with in-circuit testing or boundary-scan testing systems.
• Knowledge of manufacturing test processes and Boundary-Scan Description Language (BSDL).
• Knowledge of one or more scripting languages is an added advantage.