Technical Support Engineer (Injection Molding Machine)

Responsibilities/ Task:

1. Customer Technical Support:

• Serve as the primary technical point of contact for Vietnamese customers and global partners (KMCN)
• Willing to travel to customer sites when required to support installation, troubleshooting, and technical discussions.

2. Technical Coordination with Supplier (KMCN)

• Coordinate with our principal supplier KraussMaffei CN to meet customer technical requirements.
• Ensure customer satisfaction by following defined-service checklists and technical standards.

3. Technical Support for RFQ

• Support the Sales and Spare Parts departments by clarifying technical specifications and requirements by Check-list

4. Support after-sales service activities including machine commissioning, acceptance, and maintenance coordination.

Maintain strong relationships with key customers.

Requirements Profile (IMM technical):

• Completed technical vocational training in electrics, electrical engineering, mechatronics, mechanical engineering, metal technology, or plastics process engineering.
• Knowledges about IMM (Injection Molding Machine)
• Experience as a commissioning/service and customer service technician is a plus.
• Proficiency in English and MS Office; additional language skills are a bonus.
• Team player with an open mind.
• Strong self-organization skills, entrepreneurial thinking, and the ability to work independently & proactive solving problems.

Benifit:

• Gross salary: 12 to 15 million VND/month
• Official Labor Contract with full Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI)
• 100% insurance contribution based on the full salary
• Additional benefits in accordance with Vietnamese Labor Law