Technical Support Engineer ( IT Network & End User Support )

Shift Timings :

Deployment: On-site, Monday to Friday, 09:00 AM to 06:00 PM

Key Responsibilities:

1.Install, configure, and troubleshoot network terminal devices, Ethernet switches, routers, multiplexers, LAN extenders, I/O ports, RJ-45, CAT cables, OFC patch cords, patch panels, PDUs, rack fans, UPS.

2.Install & configure Windows/Linux OS on physical & virtual machines.

3.Provide network support for both.

4.Install, reload, patch, and maintain networking/security software on end systems.

5.Software provided by BARC.

6.Register users/end systems in centralized portal.

7.Update/correct user/system information.

8.Generate weekly/monthly/quarterly/half-yearly/annual reports as directed.

9.Perform network troubleshooting, fault finding using OTDR for OFC, CAT cable testing, crimping, punching.

10.Monitor network events, logs, traffic, viruses, Trojans, worms.

11.Report issues immediately and act in consultation with BARC officials.

12.Clean network equipment, racks, rack-fans twice yearly using vacuum cleaner/blower as instructed.

13.Maintain detailed documentation of I/O sockets, OFC terminations, physical connections for troubleshooting.

Log and manage all complaints/issues in BARCs online ticketing portal.

14.Maintain offline records if portal is down and update later.

15.Implement new in-house/custom products and technologies across the network as per BARC instructions.Carry tools, cables, and equipment by hand to various locations.

16.Wait for escort where entry is restricted.

17.No remote desktop/session permitted.

18.All support strictly on-premise.

19.Follow 30-min staggered lunch from 12:301:30 PM ensuring 50% team availability.

Required Skills:

1.Diploma/B.E./B.Tech/B.Sc IT/CS or equivalent.

2.Minimum 2 years hands-on experience in computer networking, PC maintenance, Windows & Linux OS.

3.Good skills in software installation, network troubleshooting, LAN/WAN support.

4.Knowledge of OTDR, cable testing, VM environments preferred.

5.At least 30% of hired personnel must independently execute all technical jobs in scope.

6.Willing to work occasional weekends/holidays: max 48 man-hours/quarter.

7.Must clear BARC interview before deployment.

8.Replacement within 15 days if performance poor/misconduct.