Technical Support Engineer – Italian

Job title: Technical Support Engineer Italian
Location: Mauritius
Education Qualification: School Certificate or Higher School Certificate
No of openings: 10
Roles & Responsibilities/ Job Description
Provide support through Voice, Chat, Email & remote assistance (universal agent)
Provide WOW customer experience
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into the system
Ability to follow processes, meet and exceed KPIs
Identify and escalate priority issues
Case/Ticket documentation
Adhering to standard operating procedures required by the process and organization
Awareness of relevant service levels
Required Skills
School Certificate or Higher School Certificate
6 months to 1-year experience, Italian Proficiency Language Native or near-native speaker
Good understanding of French and English languages
Excellent verbal and written communication skills
Customer service orientation
Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Italian Language Proficiency level(Required)
NativeProfessionalBasic
Do you have a high school certificate or higher School Certificate(Required)
YesNo
Do you have customer service experience working in a call centre environment(Required)
YesNo
How many years of experience do you have working as a Customer Service Representative(Required)
0-12 Monthsmore than 12+ Months
Are you flexible working in shifts(Required)
YesNo
Flexibility to work any hours between(Required)
00 AM 8
Are you willing to work on Holidays(Required)
YesNo
Current Location(Required)
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max
file size: 10 MB, ?