Epergne Solutions
Technical Support Engineer – L1
Skills
6 months ago
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Important information
Contract type:
Permanent
Location:
140000 Pavlodar, Kazakhstan
Work mode:
Onsite
Published on:
7 August 2026
What they need
Job Role :- Technical Support Engineer ? L1
Job Location: -Kazakhstan
Experience :- 1-3 Years
Roles & Responsibilities
- First point of contact for IT issues (calls/tickets)
- Log, categorize, and track incidents as per SLA
- Troubleshoot basic OS, hardware, email, and network issues
- Perform password resets & user access management (AD/M365)
- Provide remote support and user guidance
- Escalate unresolved issues to L2
Skills
- Windows OS, basic networking (TCP/IP, DNS, DHCP)
- Ticketing tools (ServiceNow/Jira)
- Microsoft 365, Active Directory basics
- Good communication & customer handling
Requirements
- Bachelor?s in IT/CS or related field
- 1-3 years experience in service desk/support
- Basic IT certifications preferred
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