Asv Consulting Services Pvt Ltd

Key Responsibilities
<ul>
<li>Provide Level 1/2 desktop and end-user support.</li>
<li>Handle VIP/VVIP user support and ensure quick resolution of critical issues.</li>
<li>Troubleshoot Windows OS, hardware, software, printers, network and application-related issues.</li>
<li>Perform user account and access-related activities using Active Directory / Azure AD.</li>
<li>Manage and troubleshoot devices using Microsoft Intune and SCCM.</li>
<li>Install, configure and maintain desktops, laptops and peripheral devices.</li>
<li>Support software installation, patching, imaging and endpoint management.</li>
<li>Troubleshoot VPN, Outlook, Microsoft 365 and connectivity issues.</li>
<li>Log, update and resolve incidents and service requests through ITSM tools.</li>
<li>Follow SLA and escalation procedures.</li>
<li>Maintain proper documentation of incidents and resolutions.</li>
<li>Coordinate with L2/L3 teams for complex technical issues.</li>
</ul>
Required Skills
<ul>
<li>Desktop / EUC Support</li>
<li>VIP/VVIP User Support</li>
<li>Windows 10/11</li>
<li>Microsoft Intune</li>
<li>SCCM / MECM</li>
<li>Active Directory</li>
<li>Azure AD / Entra ID</li>
<li>Microsoft 365 / Outlook</li>
<li>Hardware &amp; Software Troubleshooting</li>
<li>VPN &amp; Basic Networking</li>
<li>ITSM / Ticketing Tools</li>
<li>Remote Desktop Support</li>
</ul>
Candidate Requirements
<ul>
<li>4+ years of experience in IT Support L1</li>
<li>Strong experience supporting enterprise users.</li>
<li>Hands-on experience with VIP/VVIP users.</li>
<li>Good knowledge of SCCM and Intune is mandatory.</li>
<li>Excellent troubleshooting and communication skills.</li>
<li>Strong customer-service mindset.</li>
<li>Immediate joiners or candidates with up to 1 week notice period preferred.</li>
</ul>
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
<ul>
<li>Health insurance</li>
</ul>
Work Location: In person

Technical Support Engineer L1

Technical Support Engineer L1

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