Technical Support Engineer L1

Technical Support Engineer – JD & KRA

Job Responsibilities (JD)

• Provide desktop and laptop hardware/software support.
• Install, configure and troubleshoot Windows OS, applications and peripherals.
• Install, configure and troubleshoot IP & Analog CCTV, DVR/NVR and related systems.
• Troubleshoot basic LAN, Wi-Fi, switches, routers and connectivity issues.
• Attend onsite/customer technical support calls and resolve issues within TAT.
• Carry out CCTV/IT installation, shifting, maintenance and preventive maintenance.
• Update service tickets, prepare service reports and maintain technical documentation.
• Coordinate with customers and internal teams for timely issue resolution.
• Escalate complex/critical technical issues to the concerned senior team.
• Travel to customer locations/all-over locations as required.

Key Result Areas (KRA)

• TAT & Ticket Closure
• First-Time Resolution
• Customer Satisfaction
• Desktop/Laptop Support
• CCTV Installation & Troubleshooting
• Preventive Maintenance
• Service Documentation
• Material/Spare Management
• Customer & Team Coordination
• Overall Technical Support & Field Service

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person