Technical Support Engineer (L1)

Job highlights

• Diploma or Degree from Engineering or Graduation from Computers field and MCSA certification .

• Handle IT Incidents and Tickets . Should have adequate Customer Handling Skills over the phone and onsite

• Experience in the IT support desk tools will be added advantage

• Basic troubleshooting knowledge in Desktops and Laptops with Software.

• Should know about the SLA and its criticality

• Good Emailing Skills with knowledge of using Outlook

• Should have basic understanding of how Windows and Linux environment work

• Observe and Alert Threshold Violations

• Monitoring and Incident Management

• Be able to observe and report Incidents with in the SLA

• Follow escalation process

• Attentive and Vigilant in observing incidents through various monitoring tools

• Able to Multi task.

• Handle multiple support tickets at the same time.

• Desktop Support Helpdesk Support

• Complete Knowledge of Desktop Support (Desktops, Laptops Printers)
  Handle IT Incidents and Tickets

• Should have adequate Customer Handling Skills over the phone and onsite.

• Experience in the IT support desk tools will be added advantage

Qualification :

• Diploma or Degree from Engineering or Graduation from Computers field and MCSA certification