Technical Support Engineer (L1)

Job highlights

• Diploma or Degree from Engineering or Graduation from Computers field and MCSA certification

• Handle IT Incidents and Tickets . Should have adequate Customer Handling Skills over the phone and onsite

• Experience in the IT support desk tools will be added advantage

• Basic troubleshooting knowledge in Desktops and Laptops with Software.

• Should know about the SLA and its criticality

• Good Emailing Skills with knowledge of using Outlook

• Should have basic understanding of how Windows and Linux environment work

• Observe and Alert Threshold Violations

• Monitoring and Incident Management

• Be able to observe and report Incidents with in the SLA

• Follow escalation process

• Attentive and Vigilant in observing incidents through various monitoring tools

Able to Multi task.

• Handle multiple support tickets at the same time.
• Desktop Support Helpdesk Support
• Complete Knowledge of Desktop Support (Desktops, Laptops Printers)
• Handle IT Incidents and Tickets
• Should have adequate Customer Handling Skills over the phone and onsite.
• Experience in the IT support desk tools will be added advantage

Qualification :

• Diploma or Degree from Engineering or Graduation from Computers field and MCSA certification