Technical Support Engineer (L2)

• Troubleshooting fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues
• Creating OS images to reduce the OS deployment time
• Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop/ Printer Hardware
• Escalation handling
• Desktop /Laptop Inventory management
• Coordinating with Asset tracker for maintenance of Asset Management
• Mentoring FMSs teams unresolved issues
• Leading the FMS Team in absence of Team Leader
• Ability to quickly analyze diagnose technical problems
• Independently generates solutions based on analytical, technical skills and business
• knowledge Mentor and train other team members
• Problem determination and resolution within SLA s
• Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Ability to acquire; new skills keep them updated
• Work with Local Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Experience in the IT support desk tools will be added advantage

Qualification :

• Diploma, Degree, or B Tech from Engineering or Graduation from Computers field and MCSA certificate.

Experience :

• 4 + Year for Diploma or 3 + Year for Degree from Engineering or Graduation from Computers field