Technical Support Engineer (m/w/d) IN WIEN

We’re a real startup, not a playground. Bootstrapped and fast-growing.

Our motto: Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We’re looking for a Technical Support Engineer as part of our Customer Success Team who’s hungry to learn and ready to take real ownership from day one. You’ll be the first line of defense when customers need help, a key voice in improving our tech support processes, and a key part of our feedback loop.

You don’t need 10 years of experience - but you need grit, curiosity, and the drive to solve problems fast.

Aufgaben

• Be the go-to person for first-level technical questions from customers (chat, email, and tickets)

• Train and improve our AI support bot to deliver better outcomes

• Join customer calls when technical depth is needed

• Troubleshoot and resolve issues fast - or escalate smart when needed

• Write and maintain clear technical documentation and knowledge base articles

• Work closely with the product team to flag bugs, suggest fixes, and improve the customer experience

Qualifikation

• 1–2 years of experience in tech support, CS, QA, or a similar role - ideally in B2B SaaS

• You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.

• You enjoy engaging directly with customers and take pride in resolving issues efficiently.

• Clear communicator in writing and speech (fluent in German and English)

• Calm under pressure, eager to learn, and ready to hustle

• Preverably living inVienna. Europe is a must.

• Fluency in both German and English (spoken and written) is mandatory.

Benefits

• Young, highly motivated team with zero ego

• Direct impact on the company and the product

• Zero politics, just ownership and impact

• Real career growth: This is a launchpad, not a dead-end

• Fair base salary + performance bonus: Your impact drives your income

Interview Process

1. 15 Min Call with CS Lead

2. Case Study: 60 Minutes Case Study and Q&A

3. Trial Day in the Vienna Office & Cultural Fit