Technical Support Engineer - Navimumbai

Powerschhol is always in the look to meet and exceed client expectations and believe it could be
achieved only through teamwork, hence we expect our CSO to be a team player, who is keen to
work along with the internal teams to bring the best to their clients. 

• We expect them to be absolutely passionate about customer service / relationship management
• Devise and effectuate policies to maximize customer satisfaction by offering them quality service
  and building strong relationships.
• Introduce new products, provide demo/training/orientation
• Manage client expectations, work towards meeting and exceeding expectations
• Liaise with the internal teams and work towards achieving client ecstasy
• Monitor and evaluate industry trends and meet with the school management to ensure the loop is
  closed and the stakeholders are satisfied
• Manage proposal response process, including detailed RFP requirements and inputs from
  various sources
  Skills and Qualifications:
• Successful track record in client support and client handling
• Working experience with client support techniques
• Proven ability to plan and manage resources

Installing electrical or computer equipment such as flat-screen televisions,  desktop computers, laptops, GPS , Bio metric , CCTV and tablets.

Suggesting areas where equipment should be set up and where cords should be placed.

Troubleshooting problems with existing equipment.

Testing old and new installation connections.

Providing clients with verbal and written operating instructions for new equipment.