Technical Support Engineer - Night Shift (Rotational)

Job highlights

• Monitor application health and respond to alerts across production systems during your shift. Own incident management - identify,triage and drive incidents to resolution,escalating to the right team when needed.
• Willingness to work primarily night shifts (10:00 PM - 7:00 AM IST) on a rotational basis,with a hybrid setup from Gurgaon

The Role

We are looking for a technical support engineer to join our team in Gurgaon (hybrid) and help keep our production systems healthy through the night. This is a night-shift role, primarily graveyard hours (10:00 PM - 7:00 AM IST), rotating between two team members. You will be the first line of response for production alerts, incident triage and customer-facing technical issues outside regular business hours, making sure AiDASH products and platforms keep delivering for our customers around the clock.

How you'll make an impact

• Monitor application health and respond to alerts across production systems during your shift
• Own incident management - identify, triage and drive incidents to resolution, escalating to the right team when needed
• Investigate issues using logs and database queries to find the root cause
• Track tickets against SLA commitments and flag anything at risk of breach
• Draft clear, accurate responses to customers and internal stakeholders, and join customer calls as needed

What we're looking for

• Freshers with strong technical fundamentals are welcome, as are candidates with 1-2 years of experience in technical/production support, L1/L2 support, or a similar ticket-driven role
• Comfortable with SQL - able to query and reason about data
• Ability to read and troubleshoot API/backend logs and errors (HTTP status codes, request/response payloads)
• Working knowledge of Jira - ticket triage and writing clear technical updates
• Strong communication - written (customer-facing responses, engineering coordination) and verbal (comfortable getting on calls directly with customers)
• Willingness to work primarily night shifts (10:00 PM - 7:00 AM IST) on a rotational basis, with a hybrid setup from Gurgaon.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.