Technical Support Engineer - Onsite

EUBTS COMPANY IN BRIEF

EUBTS is a fast growing ICT company specializing in ICT infrastructure construction, Cyber Security solutions together with innovative AI and latest ICT technology. With well established NSOC supporting our customers, we explore the best technologies and solutions in providing a secure and stable ICT environment for our customer.

To meet the growth of the company, we are looking for candidates that is interested to grow the career in ICT Industry. We offer excellent career opportunity for the right candidate, and growth path.

Responsibilities:

• Provide on-site technical support and troubleshooting for desktops, laptops, printers, and peripheral devices
• Diagnose and resolve hardware, software, operating system, and basic network-related issues at client locations
• Perform installation, configuration, maintenance, and replacement of IT equipment
• Execute IT equipment deployment, office relocation, workstation setup, and hardware upgrade projects
• Coordinate with internal support teams to ensure timely resolution of client issues
• Act as the primary point of contact for clients during on-site service visits
• Prepare service reports and maintain proper documentation of support activities
• Escalate complex technical issues to senior engineers when required
• Ensure all support services are delivered in accordance with company and client standards
• Provide standby support during non-office hours, weekends, and public holidays when required

Requirements:

• Diploma or above in Information Technology, Computer Science, or related disciplines
• Min. 3 years of experience in IT support, deskside support, or field service engineering
• Hands-on experience with Windows operating systems, Microsoft 365, and PC hardware troubleshooting
• Basic knowledge of networking concepts, Active Directory, and IT infrastructure
• Strong problem-solving and analytical skills
• Excellent customers service and communication skills
• Self-motivated, responsible, and able to work independently
• Willing to travel frequently to client sites across Hong Kong
• Good command of spoken and written English and Chinese
• Fresh graduates with relevant IT knowledge and strong learning ability will also be considered

Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.

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