Technical Support Engineer PAM

Job Title - Technical Support Engineer PAM

Location – Bangalore

Qualification: Graduate

Relevant Experience: 3 yrs - 5 yrs

Notice period: Immediate - 30 days

Salary Range: ₹5–7 LPA, based on the candidate’s last CTC, relevant experience, skills, and overall interview performance.

The company helps organizations improve their security by ensuring the right users get the right access to systems at the right time.

• IAM consulting and implementation
• Access management and Single Sign-On (SSO)
• Privileged Access Management (PAM)
• Multi-Factor Authentication (MFA)
• SaaS application integration
• Compliance and security automation support

Key Responsibilities:

The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for you.

• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Sectona products.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
• Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
• Collect information and document bugs with Engineering for product issues that are impacting customers.
• Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
• Create process or troubleshooting documentation in the support knowledge base.

Required Skills

• Customer Support
• Hybrid Environment Security
• Network Security
• PAM (Privileged Access Management)
• Product Deployment
• Root Cause Analysis
• system integration
• Technical Documentation
• Technical Troubleshooting

Intersted Candidates share their resume at [email protected]
For More Details
Contact HR Manager directly whatsapp- 9220612404

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

• Paid sick time

Work Location: In person