Technical Support Engineer - Payment Terminals

Context

A global leader in payments acceptance solutions with 40 years of experience, this company serves merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers worldwide. Their world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. Trust and sustainability are central to their culture and operations.

The position is ideally located a 5-minute walk from the Valence TGV train station (35 minutes from Lyon Part-Dieu).

Missions

• Provide level-2 technical support for customers and maintainers using payment terminals and related services.
• Analyze, diagnose, and resolve technical incidents while ensuring optimal service levels and effective communication.
• Perform terminal loading (software, packages, keys, configurations).
• Diagnose hardware and software technical incidents reported by customers or integrators.
• Collaborate with local and central R&D teams during advanced investigations.
• Comply with SLAs defined with customers.
• Participate in technical support meetings with customers.
• Occasionally carry out on-site interventions.
• Contribute to pre-sales and post-sales support for simple technical needs.
• Manage your schedule and prioritize requests.
• Prepare and execute remote equipment updates.
• Document actions performed and enrich the internal/external knowledge base.

Working Conditions

• Opportunity to grow within an innovative technological environment focused on electronic payment solutions.
• Develop expertise in Android terminals and management of complex technical incidents.
• Collaborate closely with R&D teams and customers.
• Ideal for strengthening technical skills, gaining autonomy, and contributing to continuous support improvement.

1. A diploma equivalent to Bac+2 or Bac+3 in IT or electronics
2. 2 to 5 years of experience in technical support or in a payment/monetics environment
3. Fluent French and English sufficient for simple conversations and reading technical documents
4. Good knowledge of Android environments
5. Familiarity with ticketing tools
6. Strong ability to analyze technical needs and estimate workload
7. Ability to solve problems in a structured manner and drive them to resolution
8. Strong interpersonal skills and clear communication
9. Curiosity and a strong interest in technology