Technical Support Engineer - Poland

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

• Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.
• Address technical issues on-site in a timely manner to ensure reliable operation and minimize downtime.
• Provide technical support to customers, answer questions about the equipment, and deliver necessary training.
• Collaborate closely with the technical support team and R&D department to feedback on-field issues and suggest improvements.
• Continuously follow up on customer after-sales service requirements to improve customer satisfaction.
• Ensure compliance with local safety regulations and company safety standards when performing any on-site work.

Skills, Qualifications, and Experience Required:

• Education Requirements: Associate degree or higher in Electrical Engineering, Automation, Mechatronics, or related fields.
• Experience Requirements: At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
• Hands-on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
• Skills Requirements: Solid understanding of electrical systems, particularly energy storage systems and their principles.
• Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments.
• Excellent communication and customer service skills, able to work efficiently under pressure.
• Certification Requirements: Relevant electrical or high voltage operation certifications are preferred.
• Other Requirements: Willingness to travel frequently and adapt to flexible working hours.

We Offer:

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: Hungary, Poland

Type of Employment: Full-time