Technical Support Engineer – Power Systems / Substation Automation

Technical Support Engineer – Power Systems / Substation Automation

Location: Kuala Lumpur, Malaysia

Industry: Power & Energy / Electrical Engineering / Substation Automation

Employment Type: Full-time

About the Opportunity

Our client is a well-established international power technology and energy solutions provider with a strong presence across global markets. The company delivers advanced solutions in areas including power system protection, automation and control, substation systems, energy storage, and grid technologies .

As part of its continued expansion in Malaysia, our client is seeking a Technical Support Engineer to provide technical support, commissioning, customer training, and after-sales services for power system and substation automation projects.

This role is ideal for an electrical engineering professional who enjoys hands-on technical work, customer interaction, site commissioning, and exposure to international projects.

Key Responsibilities

• Provide after-sales technical support, troubleshooting, and on-site services for customers.
• Support marketing and sales activities from a technical perspective, including:
• Technical seminars and presentations
• Product demonstrations and testing
• Site surveys
• Tender preparation and technical clarification
• Act as the key technical interface between customers and internal engineering teams during project implementation and maintenance.
• Participate in Factory Acceptance Tests (FAT) , technical discussions, customer requirement clarification, and technical issue resolution.
• Prepare system configurations and carry out site installation, testing, commissioning, and troubleshooting .
• Configure, test, and commission substation automation and secondary systems.
• Provide customer training and set up demonstration systems to simulate real operating conditions and troubleshoot technical issues.
• Prepare technical documentation, service reports, project records, and relevant data analysis.
• Provide technical support for both domestic and international projects .
• Work closely with the Country Manager and regional technical teams to achieve project, service, and performance objectives.

Requirements

• Bachelor's degree or above in Electrical Engineering, Power Systems, Power Automation, Power Electronics , or a related discipline.
• Around 2 years of experience in site service, commissioning, or technical support for electrical power products or systems is preferred.
• Fresh graduates with a strong technical foundation and relevant internship/project exposure may also be considered.
• Good understanding of electrical power systems, protection, control, and automation technologies .
• Ability to communicate in English and Chinese , including technical reading and written communication.
• Willingness and flexibility to travel within Malaysia and internationally.
• Hands-on knowledge of electrical secondary systems installation, testing, and commissioning .
• Familiarity with Malaysian utility standards and requirements, particularly TNB, SEB, and SESB , would be highly advantageous.
• Understanding of substation installation and commissioning processes, particularly secondary circuits and protection/control systems .
• Ability to configure and commission HMI and SCADA systems used in substations.
• Familiarity with configuration and commissioning of substation IEDs , such as:
• Protection relays
• BCU
• RTU
• Gateway devices
• Experience using secondary injection and relay testing equipment such as OMICRON, PONOVO, or equivalent tools .
• Strong troubleshooting, communication, coordination, and organizational skills.

Preferred Qualifications

Candidates with the following experience will be given strong consideration:

• 3+ years of project execution or project management experience within the power or electrical engineering sector.
• Hands-on experience with protection relays, IEDs, or automation systems from manufacturers such as SEL, Siemens, Schneider Electric, ABB, or GE Vernova .
• Experience in installation and commissioning of advanced substation or power systems, including:
• Digital substations
• STATCOM
• Battery Energy Storage Systems (BESS)
• Water-cooling systems
• Previous experience supporting overseas engineering or international power projects .
• Experience working directly with utilities, EPC contractors, substations, power plants, or large industrial customers.

Why Consider This Opportunity?

• Join an international player in the power and energy technology sector.
• Gain hands-on exposure to substation automation, protection systems, SCADA, IEDs, and emerging grid technologies .
• Work on both local and international engineering projects.
• Develop strong technical capabilities across commissioning, troubleshooting, project execution, and customer support.
• Opportunity for engineers early in their careers to build specialized expertise within the power systems industry.

Candidates with experience in power systems, protection & control, substation automation, SCADA, commissioning, or electrical engineering are encouraged to apply.