Technical Support Engineer (Semiconductor Equipment)

We are seeking a Technical Service Engineer to join our dynamic field engineering team in KL/Melaka on a full-time basis. This is a strategic role that sits at the forefront of our customer service operations, ensuring that our clients receive prompt, professional and effective technical support. As a Technical Service Engineer, you will be the critical link between Symphony Engineering and our customers, providing on-site technical assistance, troubleshooting and maintenance services. Your expertise and professionalism will directly impact customer satisfaction and our reputation in the market.

Key responsibilities

• Conduct on-site technical inspections, installations and commissioning of engineering equipment and systems
• Diagnose and troubleshoot technical faults and failures in a timely and professional manner
• Perform preventative and corrective maintenance on installed equipment and systems
• Provide technical guidance and training to customers on proper equipment operation and maintenance procedures
• Document all service activities, findings and recommendations in detailed service reports
• Liaise with internal teams to escalate complex issues and coordinate follow-up actions
• Respond promptly to customer service requests and emergency call-outs
• Maintain accurate records of spare parts inventory and equipment specifications
• Ensure compliance with health, safety and environmental standards during all field activities
• Contribute to continuous improvement by gathering customer feedback and identifying service enhancement opportunities

What we're looking for

• Diploma or Bachelor's degree in Engineering, Mechanical, Mechatronics, Electrical & Electronics or a related engineering discipline
• Minimum 1–3 years of field engineering or technical service experience in a similar role
• Strong technical troubleshooting and problem-solving skills with the ability to work independently and in a team.
• Knowledge of engineering principles, equipment operation and maintenance practices
• Understanding of electrical systems, PLCs, control system, pneumatics, and vacuum systems.
• Ability to read and interpret technical drawings, schematics, and equipment manuals.
• Experience in semiconductor manufacturing and inspection tools (Oven/ Bonder/ Trim & Form) will be added advantage.
• Excellent communication skills in English and Mandarin to liaise with Mandarin speaking client; additional languages are advantageous
• Communicate with equipment principals (manufacturers/suppliers) professionally and effectively to ensure timely technical support and resolution.
• Valid driving licence and willingness to travel throughout Malaysia and surrounding areas
• Customer-focused approach with a demonstrated commitment to providing high-quality service
• Ability to work flexible hours, including occasional emergency call-outs
• Proficiency in using hand tools, diagnostic equipment and computerised systems
• Strong organisational and time management abilities with attention to detail
• Professional certifications or accreditations relevant to your engineering discipline would be highly valued

What we offer

Symphony Engineering Sdn Bhd is committed to supporting the professional growth and wellbeing of our team members. We offer a competitive salary package commensurate with experience, together with a range of benefits designed to support your career development and personal wellbeing. Our supportive working environment encourages collaboration, innovation and continuous learning. We provide opportunities for professional development through training and certification programmes, fostering long-term career progression within the company. We also provide a safe, inclusive workplace where every team member is valued and respected.

Apply now

If you are a dedicated technical professional with a passion for engineering excellence and customer service, we would welcome your application. Please submit your resume, a cover letter outlining your relevant experience, and any relevant certifications to Symphony Engineering Sdn Bhd. We look forward to hearing from you.