Technical Support Engineer (Smartphone Repair Technician)

• Inspect the company's branded product for any deficiencies.
• Troubleshoot both the hardware and software of the company's branded product.
• Undertake the repair and replacement of components in the company's branded product.
• Take responsibility for compiling detailed log reports for any software issues encountered in the company's branded product.
• Document all the components utilised during the repair process.
• Responsible for stock arrangements for all service centres.
• Conduct a stock check and report to the warehouse team when necessary.
• Print and affix all fault stickers onto the defective In Warranty (IW) and Out of Warranty (OOW) parts.
• Arrange for the return of faulty IW and OOW parts to the warehouse.
• Maintain service performance, discuss, and enhance service centre KPIs.
• Address emergencies such as customer complaints, stock discrepancies, and others.
• Report the service centre's status to headquarters and devise appropriate strategies.
• Collaborate with colleagues to identify challenges and implement effective solutions.
• Document all the necessary information such as Google’s account password and others.
• Ensure the proper care of company fixed assets and uphold the cleanliness and orderliness of the service centre.
• Handle incoming and outgoing calls to address customer inquiries.
• Execute additional administrative tasks as necessary.
• Contact customer for the completion of the device repair.
• Submit weekly financial reports to Finance and remit service centre earnings to the company.
• Any other assigned duties and responsibilities from time to time.

Job Requirements:

1. Candidate must possess at least Primary/Secondary School/SPM/O Level, Professional Certificate, Diploma/Advanced/ Higher/Graduate Diploma in any field.

2. Candidates must be knowledgeable in Smartphone Repair and testing.

3. Minimum 1-year smartphone repair experience.

4. Strong attention to detail and able to deliver within assigned deadlines.

5. Possess positive interpersonal communication skills and keen to learn.

6. Work well in a team environment and be a collaborative team player.

7. Advantageous to be knowledgeable in smartphone hardware, software repair and testing.

Job Type: Renewable Contract (3 months), based on performance

Total Pay: RM2,600.00 - RM3,800.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave

Schedule:

• Fixed shift

Supplemental Pay:

• 13th month salary
• Attendance bonus
• Performance bonus

Experience:

• Smartphone Repair Technician: 1 year (Preferred), fresh graduates are welcomed to apply too.

Willingness to travel:

• 25% (Preferred)

Work Location: Kuala Lumpur

We are looking for Technical Support Engineer (Smartphone Repair Technician) based in Kuala Lumpur, join us now!