Technical Support Engineer - Solar & Electrical

The Technical Support Engineer will provide technical assistance to customers and project teams, with a focus on troubleshooting, system diagnostics, after-sales support, and resolution of solar and electrical concerns.

The role requires someone who can understand technical issues, diagnose problems systematically, communicate solutions clearly, and coordinate with field teams when onsite intervention is required.

Key Responsibilities:

• Provide technical support for installed solar PV and electrical systems through remote and onsite assistance.
• Diagnose and troubleshoot system issues involving solar PV systems, inverters, electrical components, monitoring systems, and related equipment.
• Handle and monitor technical concerns, service requests, and customer support tickets from initial assessment through resolution.
• Gather technical information, identify potential root causes, and recommend appropriate corrective actions.
• Coordinate with field engineers, installers, contractors, suppliers, and customers to resolve technical issues.
• Assist in validating whether installations have been completed correctly and according to approved drawings, specifications, and technical requirements.
• Support customers in understanding system operation, basic troubleshooting procedures, monitoring platforms, and appropriate system practices.
• Review system performance data and identify potential abnormalities, underperformance, or recurring technical issues.
• Assist with onsite troubleshooting, inspection, testing, and corrective works when required.
• Document troubleshooting activities, findings, root-cause analysis, corrective actions, and customer resolutions.
• Escalate complex technical concerns appropriately and ensure proper follow-through until resolution.
• Identify recurring technical issues and provide feedback to engineering and project teams to help improve installation quality and system performance.
• Maintain accurate technical and service records.
• Ensure technical recommendations and corrective actions are aligned with applicable electrical standards, safety requirements, and the Philippine Electrical Code.
• Support other technical, after-sales, and customer service requirements as needed.

Qualifications:

• Licensed Electrical Engineer or graduate of Electrical Engineering or a related technical field.
• Experience in technical support, troubleshooting, solar PV, electrical systems, after-sales service, field engineering, or related technical roles.
• Strong understanding of basic electrical fundamentals, particularly single-phase and three-phase power systems.
• Familiarity with the Philippine Electrical Code (PEC) and electrical safety practices.
• Hands-on experience using multimeters, clamp meters, electrical testers, insulation testers, or similar diagnostic equipment.
• Experience troubleshooting electrical or solar-related technical issues, with the ability to explain the steps taken to diagnose and resolve problems.
• Experience with residential, commercial & industrial (C&I), low-voltage electrical systems, or rooftop solar is highly preferred.
• Exposure to solar system design, battery energy storage systems (BESS), inverters, monitoring platforms, or EV charging systems is an advantage.
• Strong understanding of electrical drawings, SLDs, system configurations, and basic electrical troubleshooting.
• Customer-facing experience and the ability to communicate technical information clearly to non-technical customers.
• Strong analytical, problem-solving, documentation, and coordination skills.
• Proactive and comfortable taking ownership of technical concerns from initial diagnosis through resolution.
• Willingness to provide onsite support when required.
• Valid driver's license is preferred.
• Relevant technical training, certifications, or additional electrical qualifications are an advantage.

Work Location: In person