Technical Support Engineer - Solar & Energy Storage

Mô tả công việc:

(Mức lương: 50 - 51 triệu VNĐ)Our client is a foreign-invested company, now looking forTechnical Support Engineer - Solar & Energy Storage ($2000, ID 22813)

• **Technical & Commercial Support:**Serve as the primary technical point of contact for distributors and installers, providing direct technical assistance for end-customers on-site whenever necessary.
• **Issue Diagnosis & Troubleshooting:**Evaluate incoming technical queries and incident reports; perform root-cause failure analysis and deliver timely, effective solutions through remote channels or direct field intervention.
• **Warranty & Spare Parts Management:**Oversee warranty processing, technical evaluations, repair/replacement proposals, and post-service follow-ups; conduct routine inventory checks to ensure optimal spare parts stock levels.
• **Partner Enablement & Technical Training:**Develop and deliver structured training programs covering equipment operation, installation guidelines, maintenance procedures, and troubleshooting workflows for channel partners.
• **Product Feedback & Continuous Improvement:**Consolidate recurring technical issues and distributor feedback to report back to global engineering teams, driving product optimization and quality enhancements.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• **Attractive Compensation:**Competitive base salary ($1,100 - $2,000) complemented by quarterly performance bonuses.
• **Insurance & Probation:**100% full salary during the 2-month probation period; full social insurance coverage starting immediately from day one based on total salary.
• Comprehensive Healthcare & Well-being:
  • Standard 2 days off per week plus 14 annual leave days.
  • Birthday leave with special gift and 5 fully paid sick leave days annually.
  • 24/7 supplementary health insurance scheme.
• Professional Growth & Engagement:
  • Continuous technical training and professional development opportunities.
  • Annual company trips, teambuilding activities, and annual salary review/bonus evaluations.
  • Career growth within the world's Top 4 AIoT provider in a young, dynamic, and international environment.
• **Business Travel Allowance:**Full coverage of transportation, lodging, and travel expenses during client visits.

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng

Yêu cầu công việc:

• **Gender & Age Range:**Male, aged 26 to 40.
• **Educational Background:**Associate Degree or higher in Electrical Engineering, New Energy, Automation, or relevant technical disciplines (fresh graduates with strong potential are welcomed).
• **Professional Experience:**At least 3 years of hands-on technical experience with residential energy storage systems and photovoltaic (PV) solutions; prior experience working directly with leading manufacturers is highly preferred.
• **Core Competencies:**Solid understanding of electrical principles and residential electrical appliances; strong analytical mindset paired with excellent communication and customer service skills.
• **Language Skills:**Professional working proficiency in English to collaborate seamlessly with international corporate teams.
• **Other Requirements:**Flexibility to travel for client site visits as required; company operates under a standard work schedule without OT policy.

Yêu cầu giới tính: Nam

Ngành nghề: Bán Hàng Kỹ Thuật,Cơ Khí - Chế Tạo Máy,Dịch Vụ Khách Hàng

Cao Đẳng

3 - 4 năm