Technical Support Engineer Supervisor

COMPANY

Media Display Solutions, a brand of United Neon Advertising, Inc., provides an array of display screens for various use and application to help clients choose the right displays for more effective communication.

MDS is all about making a difference in customer service and as the pioneer of out-of-home advertising business in the Philippines, we are now ready to serve your 3D Naked Eye LED Billboard needs from display and hardware specification to supply and installation of LED Screen where you can advertise your 2D and 3D executions for your brand.

CULTURE

United Neon has a unique work culture where we value our employees' holistic development. You'll not only get to enjoy having a life outside of work, but also gain transformative experiences in all other aspects in life such as your emotional, mental, spiritual, physical, and financial wellbeing. Business is important, but so is the wellbeing of our employees.

DUTIES & RESPONSIBILITIES:

• Project Delivery: Oversee end-to-end project execution, from planning and scheduling to installation, testing, commissioning, and turnover, ensuring projects are completed on time, within budget, and according to quality and technical standards.
• Service & After-Sales Management: Lead preventive and corrective maintenance, repairs, and technical support while ensuring service teams consistently meet agreed SLAs, response times, and resolution targets.
• Operations & Resource Management: Plan and allocate engineers, manpower, equipment, vehicles, materials, and other resources to ensure efficient project and service operations and optimal team utilization.
• Cost & Budget Control: Monitor project and service costs, including manpower, materials, logistics, and subcontractors, to maintain cost efficiency and protect project margins.
• Stakeholder, Vendor & Contractor Coordination: Work closely with Sales, Solutions Engineering, vendors, subcontractors, and clients to ensure smooth project execution, resolve operational concerns, and maintain required service and quality standards.
• Customer & Escalation Management: Serve as the escalation point for critical project and service concerns, ensuring timely resolution of technical issues and maintaining strong customer satisfaction.
• Team Leadership & Development: Supervise, coach, and develop Project Engineers and Technical Service Engineers through performance management, training, knowledge sharing, and continuous feedback.
• Quality, Safety & Compliance: Ensure projects and service activities comply with approved designs, technical specifications, safety regulations, company policies, and contractual requirements.
• Process Improvement: Identify and implement improvements in project delivery, service workflows, reporting, resource utilization, and operational processes to increase efficiency and service reliability.
• Reporting & Performance Monitoring: Monitor project and service performance, timelines, SLAs, costs, risks, and key operational metrics, and provide regular reports and recommendations to management.
• Risk & Issue Management: Proactively identify project and operational risks and implement corrective and preventive actions to minimize delays, cost overruns, quality issues, and service disruptions.

EDUCATIONAL BACKGROUND & WORK EXPERIENCE:

• Education: Bachelor’s degree in Engineering or a related technical field.
• Experience: Minimum 2–3 years of experience in field engineering, technical support, or system maintenance—preferably in audiovisual, display, or LED systems.
• Operations Track Record: Background in after-sales operations, project execution, or client support is highly preferred.
• Supervisory Skills: Experience managing technical teams or supervising external contractors is a major plus.