Technical Support Engineer (Taytay, Rizal Site)

Who we are?

ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.

Key Responsibilities

• Install and configure approved standard and customized software applications on user desktops and laptops.
• Provide technical support and troubleshooting for desktop and laptop software applications.
• Perform PC setup, configuration, and basic troubleshooting.
• Install, configure, and support approved peripherals such as printers, monitors, docking stations, and other end-user devices.
• Diagnose and resolve software-related issues affecting end users.
• Assist users with application functionality and configuration concerns.
• Coordinate with relevant technical teams for issues requiring escalation or specialized support.
• Act as the site contact for incident, change, and escalation management.
• Monitor and provide updates on assigned incidents, service requests, and change activities.
• Ensure technical activities are completed according to established procedures and service requirements.
• Maintain accurate documentation of installations, configurations, troubleshooting activities, and resolutions.
• Provide clear communication to users regarding issue status, resolution, and required next steps.
• Perform other desktop support and IT-related tasks as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
• Experience in Desktop Support, Technical Support, IT Help Desk, or End-User Computing.
• Hands-on experience with software installation and troubleshooting.
• Knowledge of Windows desktop/laptop configuration and support.
• Experience setting up and troubleshooting common IT peripherals.
• Familiarity with incident, change, and escalation management processes.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Able to work independently and coordinate effectively with onsite and remote technical teams.

Pay: From Php16,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Application Question(s):

• Are you comfortable working onsite and directly assisting end users?

• What is your expected salary for this role?

• If selected, can you start as soon as possible?

Work Location: In person