B
BeyondTrust
Technical Support Engineer (Temp Employment)
Skills
SQL QueriesProduct ManagementCustomer SupportAzure
2 months ago
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Important information
Contract type:
Permanent
Location:
Ottawa, ON, Canada
Work mode:
Onsite
Published on:
20 August 2026
What they need
- Manage customer communication and expectations
- Provide phone, email, and chat support to assigned accounts
- Provide troubleshooting and debugging of customer problems
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams
- Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly
- Escalate critical issues and roadblocks to the Technical Support Manager
- Be a part of the on-call rotation for the assigned product team- Strong dedication to customer care
- Proficient knowledge of Windows based Desktop and Server OS
- Ability to understand and analyze customer technical needs
- Bachelor’s degree preferred in a related technical field
- Strong team interaction skills
- Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- 5 years in enterprise software customer support and/or IT related support
- Excellent verbal and written communication skills, in person, by telephone, and with large teams
- Proficient knowledge of Mac OS (preferred)
- Security software
- Organized
- Microsoft office
- Customer service
- Group policy
- Windows account administration
- Scripting (optional)
- Mac OS (Catalina and higher)
- Virtualization
- SaaS
- Team interaction skills
- Windows Server administration
- Networking/Layers
- SQL
- Anti-virus/Firewall rules/policy
- Secure machine to machine communication
- Active Directory
- Windows 10/11
- Command line
- Azure
- Windows Server
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