Technical Support Engineer (TSE)

Company Name: A.K. Khan Telecom Ltd.

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202672938

• 24/7 roster duty of monitoring and customer care.
• Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
• Respond promptly to customer inquiries.
• Check error emails and logs, analyze and escalate the criticality to the concerned department.
• Handle and resolve the customer`s inquiries and support on OS, HW, and SW promptly over the telephone, issue tickets in the CRM system, and close tickets after resolving the issue.
• Strong understanding of network layer & protocols, LAN, WAN, and related configurations.
• Ability to face new technological challenges and willingness to enhance existing skill set.
• Able to work in adverse situations.
• Handle and resolve customer complaints.
• Complain receive and ticketing.
• Provide technical support at the user end as per requirement.
• Ensure customer satisfaction regarding support & service.
• Telesales/ Telemarketing.
• Provide service to walk-in clients.
• Customer relationship developments.
• Any other task assigned by the supervisor.

Requirements

• Experience: 3 years
• Education: bachelor of science in electrical & electronic engineering (eee)
• Skills: customer service skills, technical support, it support, help desk support

Last Date of Application: 06 November 2026