Technical Support Engineer US Shift

Immediate Joiner Hiring |Technical Support Engineer | Night Shift | Ahmedabad Candidates Preferred | Remote

Office Visit: Twice a week for 1 to 2 hours during daytime (Mandatory)
Support Region: US Clients (Night Shift)
Experience: 3 to 4 Years

We are looking for a technically strong and customer-focused Technical Support Engineer who can work across software operations, system troubleshooting, networking, and remote technical support.

Key Responsibilities

• Provide remote technical support to international customers and partners in a timely and professional manner.
• Troubleshoot software, application, connectivity, and device-related issues.
• Manage software configurations, deployments, and version control processes.
• Monitor system and application performance to proactively identify and resolve issues.
• Conduct remote onboarding and training sessions for customers and internal teams.
• Create and maintain technical documentation, SOPs, and knowledge-base articles.
• Collaborate with QA, Product, and Engineering teams for issue escalation and resolution.
• Perform log analysis, debugging, and structured fault diagnosis for reported issues.

Requirements

• 3 to 4 years of experience in Technical Support, Application Support, or related roles.
• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• Strong spoken and written English communication skills (mandatory)
• Hands-on experience with Linux and Android environments.
• Good understanding of networking concepts, remote troubleshooting, and software support workflows.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with international customers and internal technical teams.

Important: This is primarily a remote position; however, the selected candidate must be available to visit our Ahmedabad office once a week during daytime hours for approximately 12 hours as required.

Only candidates who are comfortable with this weekly office visit requirement should apply.