Technical Support Engineer Welding

At Fronius, we are driven by innovation, quality, and strong partnerships. For our strategic business segment Welding, we are looking for a dedicated and service-oriented professional to strengthen our network in Vietnam.

In this role, you will act as a key link between Fronius and our local representatives and partners, ensuring outstanding technical support, high-quality service, and strong, lasting relationships.

This is a fully remote, home office-based position, open to candidates located in the Ha Tinh region.

Responsibilities

• Serve as the first point of contact for all technical and service-related inquiries
• Provide professional technical support to representatives, partners, and end customers
• Identify and resolve technical issues efficiently and sustainably
• Build strong relationships and collaborate closely with Fronius representatives and sales partners
• Gather valuable market and customer feedback and share insights internally
• Ensure compliance with Fronius sales and service guidelines, including the strategy of our business segment Welding
• Support and organize regional events, exhibitions, and trade fairs
• Plan and deliver training sessions for internal teams and external stakeholders
• Handle customer inquiries (existing and potential) with a solution-oriented mindset
• Act as a vital interface between Fronius International GmbH and regional partners
• Distribute relevant market and product information within the organization
• Ensure high-quality system offers (OK point quality assurance

Requirements

• Technical qualification in a metalworking field such as pipeline construction, steel engineering, machine construction, shipbuilding, etc.
• Extensive knowledge of MMA, TIG and MIG / MAG welding processes
• Basic knowledge in robot handling
• Electrical knowledge would be an advantage
• Good sales and communication skills as well as a customer-oriented attitude
• Willingness to travel (national and international)
• Driving licence for motorcycles