Technical Support Engineering

Performs tasks such as, but not limited to, the following:

• Provides senior level technical support of manufacturing engineering initiatives including process, industrial, quality, and development engineering efforts.
• Assists with the development and implementation of engineering projects.
• Takes ownership for a process sector under engineering guidance.
• Assists with scheduling and conducting process experiments.
• Participates in machinery reviews and reviews of equipment proposed for purchase.
• Assists in setting up new product lines.
• Assists in development of physical floor plan and prescribing tooling application and process support requirements.
• Plans and coordinates equipment moves.
• Facilitates problem identification and resolution of equipment and process failures.
• Assists with efforts to reduce cycle times and improve process flow.
• Gathers data regarding standard times, cost and bottleneck identification.
• Programs the Automated Visual Inspection equipment to capture data for Statistical Process Control (SPC) reporting initiatives.
• Designs and builds specialized test fixtures to interface products to specialized computer controlled automated test units.
• Modifies or designs and builds custom circuits and adapters to interface a computer to special circuits and functions within a new product.
• Selects and installs specialized test equipment in existing automated testers.
• Develops complex programs in several programming languages for computers controlling automated test equipment.
• May also support the Manufacturing Systems Engineering in the design and implementation of manufacturing systems layouts to respond to fluctuations in customer demands.

Knowledge/Skills/Competencies:

• Bachelors Degree, Two or three year community college diploma in a related field, or an equivalent combination of education and experience.
• 4-6 years of relevant experience
• Engineering Foundation Competencies
• In-depth knowledge of mechanical assembly and fabrication procedures.
• In-depth knowledge of electronic circuitry and testing and debugging procedures.
• Strong knowledge of CAD and SMT machine programming and ability to use applications specific to this position (such as C++).
• Good project management skills.
• Computer literacy, MS Office Suite.
• Excellent problem identification and troubleshooting skills.
• Ability to read and interpret product specifications, schematics and mechanical drawings.
• Ability to use hand and power tools required for test assembly.
• Ability to effectively communicate with a variety of internal customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production levels within tight time deadlines.