Technical Support Engineer/International Voice Process Executive

We are hiring for Technical Support Engineer/International Voice Process executive

Eligibility criteria:-

1)Willing to work Night shifts(US)

2)Rotational week-offs

3)Any Graduate/12th pass

4)Excellent English communication skills

5)1+ year of experience in international voice process

Interested candidates kindly Whatsapp your updated resume to 9384022862

Job Brief

We are looking for candidates experienced in providing voice support for

international customers in a technical process.

This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide .customer education and triage issues to Level and Customer Care team.

The ideal candidate must able to understand basic troubleshooting

methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Roles & Responsibilities

• Handle customer issues via phone for a technology product
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements

Interested candidates kindly Whatsapp your updated resume to 9384022862