Technical Support Engineer(PV Energy Storage Inverter)

Brief Company Introduction

Founded in 2017, Luxpowertek is a global high-tech firm focused on the research, development and global sales of solar inverters and energy storage systems for residential, commercial and industrial scenarios. Our solutions are widely supplied to major markets covering North America, Europe, Africa and Southeast Asia.

We rely on reliable product performance, strict quality control and attentive after-sales service to gain consistent trust from global partners. Our in-house R&D strength is outstanding: our core technical team consists of top engineering talents with master’s degrees from prestigious universities, who carry more than 15 years of professional experience in photovoltaic and energy storage industries. We hold authoritative global certifications including EU NG certification, and have been certified as a high-tech enterprise with numerous proprietary technologies.

The company is experiencing fast-paced business expansion worldwide. We embrace an inclusive working culture and employee-friendly management philosophy. We aim to deliver dependable clean energy solutions globally and build ourselves into a benchmark brand within the renewable energy industry. We sincerely welcome outstanding talents to join us and grow hand in hand.

Official Website: www.luxpowertek.com

Social Media: YouTube / Facebook / LinkedIn: Luxpowertek

Job Responsibilities

1. Responsible for on-site inspection, fault diagnosis, machine repair, debugging and spare parts replacement of photovoltaic and energy storage equipment for local distributors and installers.

2. Respond to on-site technical and after-sales demands from partners in a timely manner, complete work order records, daily sorting and data reporting.

3.Provide both online and offline product training to local customers and authorized installers, and provide technical support for marketing activities.

4. Collect on-site failure data and customer feedback, summarize common problems, and feedback to headquarters for product and service optimization.

5. Count on-site spare parts demand, follow up replacement progress, and ensure smooth after-sales delivery.

6. Escalate complex technical faults to headquarters, follow up solutions and complete on-site implementation.

Job Requirements

1. Education & Language: Bachelor’s degree or above, major in New Energy, Mechanical and Electrical Engineering or related disciplines. Fluent in English for independent on-site communication and customer docking.

2. Work Experience: More than 2 years of relevant technical after-sales experience. Candidates with PV inverter or energy storage equipment on-site maintenance experience are preferred.

3. Core Qualities: Strong customer service awareness and sense of responsibility, with excellent learning ability and on-site problem-solving ability.

4. Competencies: Good on-site communication and coordination skills, able to independently handle on-site faults and customer demands, and work under pressure.

5. Others: Passionate about the new energy industry, willing to work long-term in the Philippines and grow with overseas business.