Technical Support Engineer/Sr Technical Support Engineer

About Us: Persivia / Soliton Technologies is a global leader in AI-driven population health, chronic care management, clinical quality and real-time healthcare intelligence, with operations in Boston, Riyadh and Lahore. Our AI platform powers national-scale health transformation initiatives, real-time clinical decision support, VBC performance and digital-first care delivery.

About The Role: We are looking for a Tech Support Engineer (Java) with a strong Site Reliability Engineering (SRE) mindset to provide L3 production support for large-scale, distributed systems. The role operates in a rotational (Afternoon / Evening) multi-shift environment and focuses on incident management, system reliability, observability, root cause analysis (RCA) and automation.

Key Responsibilities:

• Provide L3 production support
• Own and resolve P1/P2 incidents within defined SLAs
• Participate in on-call rotations and incident bridges
• Perform root cause analysis (RCA) and implement permanent fixes
• Debug and enhance Java-based applications and microservices
• Develop hotfixes, patches, and configuration changes
• Improve system reliability, availability, performance and scalability
• Reduce operational toil through automation and tooling
• Design and maintain monitoring, alerting and dashboards
• Analyze logs, metrics, and distributed traces
• Create and maintain runbooks, SOPs and incident playbooks
• Contribute to blameless post-incident reviews

Technical Skills: Required Skills & Qualifications:

• Java (8+), Spring, Spring Boot
• Microservices architecture, REST APIs
• Multithreading and concurrency
• Production debugging and troubleshooting
• JVM performance tuning, garbage collection, memory analysis
• Databases: SQL databases, MongoDB, ClickHouse
• Observability tools: ELK, Splunk
• Monitoring: Prometheus, Grafana, Datadog, New Relic
• Distributed tracing: OpenTelemetry, Jaeger, Zipkin

Nice-to-Have Skills:

• Cloud platforms: AWS, Azure, GCP
• Docker, Kubernetes
• CI/CD pipelines: Jenkins, GitHub Actions, GitLab CI
• Infrastructure as Code: Terraform, Helm
• SRE concepts: SLIs, SLOs, error budgets, capacity planning, load testin

Shift & Support Requirements:

• Willingness to work in a rotational (Afternoon / Evening) shift model
• Participation in on-call schedules
• Ability to handle high-pressure production incidents

Experience & Education:

• Bachelor’s degree in Computer Science, Software Engineering or equivalent experience
• 2–5 years of experience in Java development, production support, SRE or DevOps roles

What Success Looks Like:

• Reduced incident frequency and MTTR
• Improved system reliability and observability
• Fewer recurring production issues
• Predictable, well-documented operational processes

Shift Timings: Rotational (Afternoon Shift, Evening Shift) What We Offer:

• Market Competitive Salary plus other Perks and Benefits
• Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
• Collaborative and innovative work environment.
• Continuous learning and professional development opportunities.
• Exposure to international teams and large-scale data platforms.

What We Offer:

• Market Competitive Salary plus other Perks and Benefits
• Opportunity to work on cutting-edge HealthTech solutions impacting global healthcare.
• Collaborative and innovative work environment.
• Continuous learning and professional development opportunities.
• Exposure to international teams and large-scale data platforms.

Step into the future of Healthcare & Tech with Persivia | Soliton Technologies where your skills ignite innovation, and excellence knows no limits! Role Code: #ST26Q1TSE