Technical Support (English) - Real Estate Platform

Position: Technical Support (English Skills)
Project: Real estate online platform
Company: Transcosmos Thailand
Start Date: 16 October 2026
Salary: 40,000 - 50,000 THB

More information or apply: LINE: @qgf0756s

Office: Promphan Building 1
Workdays: Monday - Friday (WFH 3 days/week)
Hours: 07:00 – 16:00 / 08:00 – 17:00 / 09:00 – 18:00

Role & Responsibilities

• Troubleshoot and resolve complex Tier 3+ technical issues, including system, API, database, and web-related problems.
• Research, document, prioritize, and escalate issues to internal teams or external partners.
• Monitor system downtime and identify solutions to minimize service outages.
• Manage user data and support database management for daytime operations.
• Prepare support reports, summarize customer feedback, and identify actionable improvements.
• Liaise between Support and Development teams to prioritize and resolve issues across multiple squads.
• Support, mentor, and back up Support Specialists on technical issues.
• Manage HubSpot CRM administration and improve workflows/processes to enhance customer satisfaction.
• Communicate directly with customers regarding ticket resolutions and expected outcomes.

Qualifications

• 3+ years of experience in Technical Support or software-related roles, including Tier 3+ escalations.
• Strong analytical, troubleshooting, research, and end-to-end problem-solving skills.
• Front-end: HTML, JavaScript, and cross-browser debugging (Chrome, Safari).
• Backend/Database: SQL, RDBMS, Node.js, REST APIs, MongoDB.
• Familiarity with cloud platforms, Kubernetes, system architecture, and database management.
• Experience with HubSpot CRM and support/development ticket coordination.
• Familiarity with Datadog, Postman, Microsoft Clarity, Jira, MongoDB Atlas, Auth0, GitHub, and Rootly.
• Strong customer empathy, communication, and cross-functional collaboration skills.
• Comfortable in fast-paced environments with changing priorities.
• Intermediate/Advanced English

สวัสดิการ

• ประกันสังคม
• ประกันสุขภาพกลุ่ม
• วันลาพักร้อนและวันลาวันเกิด
• วันลาอื่นๆตามกฎหมาย