Technical Support Engr. (ATM Technician) - Cagayan De Oro Site

Who we are?

ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, workstations, and peripheral devices
• Perform installation, configuration, maintenance, troubleshooting, and repair of hardware and software
• Diagnose and resolve desktop, operating system, and application issues within SLA targets
• Perform IMAC (Install, Move, Add, and Change) activities for end-user devices
• Install, configure, test, and maintain workstations, operating systems, and business applications
• Perform hardware upgrades including RAM, storage drives, CPUs, network cards, and other desktop components
• Troubleshoot basic workstation networking and connectivity issues
• Perform system backups, restorations, and preventive maintenance activities when required
• Document hardware failures, repairs, installations, asset movements, and ticket resolutions accurately
• Coordinate with vendors and higher-level support teams for complex incidents
• Deliver excellent customer service and maintain high client satisfaction
• Ensure compliance with company standards, security policies, and client procedures

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field
• Experience in Desktop Support, Technical Support, Field Support, or Onsite IT Support
• Strong knowledge of Windows operating systems, Microsoft Office, and PC hardware
• Experience with desktop deployment, imaging, hardware upgrades, and troubleshooting
• Basic knowledge of networking concepts (LAN, TCP/IP, DNS, DHCP)
• Experience with IMAC activities and IT ticketing systems (ServiceNow, Jira, Remedy, Zendesk, etc.)
• Strong customer service, communication, and problem-solving skills
• Willing to work onsite and travel to client sites when required

Why Join Us?

• Be part of a leading IT solutions company trusted by global brands.
• Gain hands-on exposure to diverse IT systems and clients.
• Opportunities for career growth, training, and certification.

Pay: Php15,000.00 - Php17,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training

Application Question(s):

• Are you willing to do fieldwork inside and outside of Cagayan De Oro area?
• Can you start as soon as possible?
• What is your expected salary for this role?

Work Location: In person