Technical Support Executive

About the role

The Customer Success Executive is responsible for the technical support and implementation of the Weeloy Suite of Solutions on the client platforms. This means working closely with new customers to get them up and running using the applications as well as training them on-site or online, supporting them, and following the clients with regular account management work sessions. The position also involves close interaction internally with the management team as well as the product team to help convey the customer's needs and turn that into tasks that developers can work from.

Key responsibilities

• Own the overall relationships with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals
• Provide technical support and implementation of the Weeloy Suite of Solutions
• Train clients on-site or online
• Conduct regular account management work sessions
• Interact with management and product teams to convey customer needs
• Provide online and onsite meetings and conference calls to orientate new clients
• Present new functionality and perform training
• Collaborate with clients about concerns

About you

• Post Graduate Diploma, any field
• At least 3 years of working experience in Customer Service, Training, or F&B
• Fluent in English
• Good organizational and project management skills
• Good knowledge of Office software (Microsoft 365, Google Docs)
• Enthusiasm, energy, professionalism, and ability to work in a fast-paced cooperative team environment
• Self-starter, initiator, and attention to detail
• Good understanding and keen interest in learning and understanding technical information
• Good communication skills with the ability to propose clear, compelling, and value-focused solutions
• Excellent time-management skills with the discipline to handle multiple tasks and adapt quickly

About us

Weeloy is a technology & marketing solutions specialist serving the restaurant and F&B industry. We provide an innovative one stop shop SaaS solutions platform that enables restaurants to optimize operations, streamline workflows and collect and leverage data to allow owners, managers and staff to focus more of their time and energy on providing an excellent dining experience for their guests.

Benefits

• Outstanding career development opportunities
• Highly experienced team
• Dynamic and highly growing company