blueBriX
Technical Support Executive
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Kochi, Kerala, India
Work mode:
Onsite
Published on:
13 August 2026
What they need
Senior Customer Support Specialist (L1 Senior)
Job Description
Advanced understanding of:
Clinical workflows
Provider documentation
Medication management
Lab workflows
Patient scheduling
Revenue Cycle Management
Insurance processing
Claims and invoicing
Experience investigating complex production issues across integrated healthcare platforms.
Experience collaborating with Product, QA, Development, Customer Success, and Implementation teams.
Ability to perform root cause analysis and recommend product or process improvements.
Experience mentoring junior support engineers.
Knowledge of healthcare interoperability standards (HL7, FHIR, API integrations) is desirable.
Understanding of HIPAA, PHI handling, and healthcare compliance standards.
Minimum Experience
- Bachelor's degree in Computer Science, Information Technology, Healthcare Administration, Life Sciences, or related discipline.
- 36 years of experience supporting enterprise Healthcare IT applications.
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