Technical Support Executive

Are you passionate about implementing and supporting SmartQ platform solutions at client locations, ensuring smooth onboarding and strong user adoption Who bring expertise in training users, developing documentation, and managing daily client interactions across multiple channels. Skilled in addressing customer queries, resolving issues end-to-end, and building strong relationships with stakeholders at all levels. Additionally, who has experience in pre- and post-sales support, application configuration, and enhancing user experience while consistently maintaining high service standards and customer satisfaction.

• Implement and help clients implement SmartQ platform products onsite for clients.
• Train the users on the usage of technology.
• Help create user manuals.
• Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries.
• Manage Customer expectations on the deliverables.
• Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff.
• Understanding the issues faced by customers across different solution platforms provided.
• Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location.
• Maintains ownership of customer issues until problem resolution.
• May be responsible for pre-sales and post-sales service to customers.
• Knowledge of products, customers, services, policies, and procedures.
• Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personal.
• Documentation for reporting and client communications.
• App configurations, menu detailing and verifications, Ensuring user experience at the best.

Experience and Skills

• Minimum Experience of relevant experience.
• Excellent communication skills (both written and verbal) in English.
• Stakeholder Management.
• Graduate in any stream.
• Email Etiquette.
• Troubleshooting.
• Ability to multitask.
• General know-how about computers and technology.
• Includes travel on daily basis to client locations and launches.

Qualifications

• Minimum 2+ years of relevant professional experience.
• Bachelor s degree in any discipline.
• Strong written and verbal communication skills.
• Excellent interpersonal abilities with strengths in stakeholder management, decision-making, process adherence, collaboration, and leadership.

Message from CEO:

Weve come to realize that were not merely in the B2B Food service industry; were in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, lets play our part in making this world a more beautiful place.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.