Technical Support Executive

We’re Hiring: Technical Support Executive – WhatsApp API & Marketing Platform

We are looking for a Technical Support Executive to join our team and help customers using our WhatsApp Marketing & WhatsApp API services.

⚠ Important: This is NOT a Backend Developer / Software Developer role.

No advanced coding or software development experience is required.

What You’ll Do

• Handle client queries related to WhatsApp Marketing & WhatsApp API
• Troubleshoot customer-reported technical issues
• Check campaigns, message delivery, templates, API responses, account settings, etc.
• Investigate and identify the possible cause of issues
• Reproduce issues and collect relevant information when required
• Coordinate with the development/technical team for issues requiring further investigation
• Perform basic testing after fixes
• Maintain proper records of issues and resolutions

What We’re Looking For

The ideal candidate should have:

• Strong troubleshooting and problem-solving ability

• Basic understanding of APIs

• Basic knowledge of JSON, webhooks & HTTP status codes

• Ability to work with web-based dashboards/admin panels

• Ability to understand and explain technical issues

• Good follow-up and documentation skills

Preferred Skills

Candidates with hands-on knowledge of:

• Meta Business Suite

• WhatsApp Business

• WhatsApp Business Platform/API

• WhatsApp Marketing platforms

• SaaS/Product Support

• Technical/API Support

will be strongly preferred.

Ideal Candidate

We’re looking for someone who is technically comfortable but not necessarily a programmer.

You should enjoy troubleshooting problems, helping customers, working with software platforms, and coordinating with technical teams.

In simple words:

Customer Support + Technical Troubleshooting + WhatsApp/Meta Knowledge + Basic API Understanding

Job Details

Position: Technical Support Executive – WhatsApp API & Marketing Platform

Experience: 6 months – 1 Years

Job Type: Full-time

Location: Netaji Subhash place

Salary: 15,000-20,000

If you have experience with Meta Business Suite / WhatsApp Business / WhatsApp API and enjoy solving technical problems, we’d love to hear from you.

Apply now or send your CV to [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid time off

Experience:

• APIs: 1 year (Required)

Work Location: In person