Technical Support Executive

Technical Support Executive

Location: Narayan Vihar, Jaipur, Rajasthan
Experience: 1–3 Years
Qualification: Graduate / Diploma in Computer Science, IT, Electronics or a related field
Job Type: Full-time

Job Summary

We are looking for a Technical Support Executive to provide technical assistance to customers and help resolve product, device and software-related issues. The ideal candidate should have good communication skills, basic technical knowledge and a customer-focused approach.

Responsibilities

• Provide technical support to customers through phone, WhatsApp and email.
• Assist customers with product installation, activation, configuration and usage.
• Troubleshoot issues related to GPS devices, dashcams, SIM/network connectivity and mobile applications.
• Guide customers on using tracking platforms and related services.
• Coordinate with technical and service teams to resolve customer issues.
• Maintain records of customer queries, service requests and resolutions.
• Assist with basic testing and checking of devices.
• Explain product features and basic troubleshooting steps to customers.
• Follow up with customers to ensure issues are resolved properly.
• Maintain a professional and helpful approach while handling customer queries.

Requirements

• Graduate or Diploma in Computer Science, IT, Electronics or a related field.
• 1–3 years of experience in technical support, customer support or a related role.
• Basic understanding of computers, mobile applications and web platforms.
• Basic knowledge of GPS devices, SIM/network connectivity or IoT products is preferred.
• Good verbal and written communication skills.
• Comfortable communicating with customers over phone and WhatsApp.
• Basic knowledge of MS Office or Google Workspace.
• Good problem-solving and troubleshooting skills.
• Ability to learn new products and technical processes quickly.

Preferred Skills

• Experience with GPS tracking systems, IoT devices or similar products.
• Basic understanding of GSM/4G, Wi-Fi and Bluetooth connectivity.
• Ability to explain technical information in simple language.
• Good coordination and follow-up skills.
• Ability to handle multiple customer queries efficiently.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person