Technical Support Executive

Job Description - Technical Support Executive

Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong

tech background, and a passion for providing outstanding customer support. As a Tech Support

Executive, you will play a crucial role in ensuring our customers have a seamless experience with our

Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues,

and going the extra mile to exceed customer expectations.

Responsibilities:

Provide top-notch technical support to customers through various channels, including email,

chat, and phone

Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and

accurate solutions

Collaborate with cross-functional teams to escalate and resolve complex technical problems

Document customer interactions and resolutions in our support system

Proactively identify and communicate recurring issues to the product and engineering teams

for resolution

Stay up-to-date with product knowledge and updates to provide accurate and effective

support

Assist in creating and updating support documentation and resources for customers

Demonstrate a strong customer-centric attitude and a commitment to resolving issues

promptly

Requirements:

A bachelors degree in a relevant field or equivalent work experience

0-2 years of experience in technical support, preferably with IoT devices

Strong technical background with the ability to quickly grasp complex technical concepts

Excellent communication skills, both written and verbal

Proficiency in using support ticketing systems, with knowledge of Zendesk preferred

Ability to work effectively in a fast-paced startup environment

Ability to work remotely with limited supervision

Comfortable working night shifts as part of a rotational schedule

A proactive and problem-solving mindset with a dedication to customer satisfaction

Exceptional attention to detail and organizational skills

If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical

challenges, we encourage you to apply for the Tech Support Executive position at Miko.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.