Technical Support Executive

Position: Technical Support Executive

Experience: 1 to 2 years

Location: Work From Home (Australia Shift AEDT)

What You'lll Do :

• Thoroughly go through web and mobile applications to understand business flows and functionalities.

• Handle tickets with required details and accuracy. If needed ask customers targeted questions to quickly understand the root of the problem.

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Ensure all issues are properly logged as required

• Prioritize and manage several open issues at one time

What Were Looking For:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

• Good Analytical skill is required. Knowledge of REST APIs is a plus

• Good understanding of computer systems, mobile devices and other tech products.

• Ability to diagnose and troubleshoot basic technical issues

• Familiarity with remote desktop applications and help desk software (eg.Zendesk).

• Excellent problem-solving,analytical and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• Degree in Information Technology, Computer Science or a relevant field