Technical Support Executive

Responsibilities

• Handle customer service requests through phone, WhatsApp and email.
• Perform basic remote troubleshooting for electronics, software, networking, sensors and machine-related issues.
• Coordinate with software, electronics, mechanical and service teams for issue resolution.
• Create and track service tickets until closure.
• Coordinate field service visits and spare-part dispatches when required.
• Maintain customer service and installation records.
• Follow up with customers and ensure timely resolution of complaints.
• Report recurring technical issues to the R&D team.

Skills Required

• Basic knowledge of electronics, computers and networking.
• Good communication and customer-handling skills.
• Strong follow-up and coordination abilities.
• Comfortable troubleshooting through phone/video calls.
• Knowledge of Excel / Google Sheets.
• English and Hindi preferred.