Technical Support Executive

The ideal candidate should have strong technical expertise in Java Production Support , strong knowledge in UNIX/LINUX commands Database (MySQL, Oracle PL/SQL), complex SQL queries, Payment gateways, Banking domain experience is a plus. 24/7 support environment and collaborate with cross-functional teams.

Key Responsibilities

Unix System Support

• Administer and maintain Unix/Linux environments

• Perform system health checks, log analysis, and performance tuning • Manage file systems, processes, and user permissions

• Automate routine tasks using shell scripting

SQL & Database Support

• Write, optimize, and troubleshoot SQL queries

• Monitor database performance and resolve database-related issues • Handle data validation, backups, and recovery support

• Support database deployments and patching activities

Incident Handling & Problem Management

• Respond promptly to alerts, incidents, and service requests

• Follow ITIL processes for incident, problem, and change management • Maintain documentation of incidents, solutions, and procedures

Required Skills & Qualifications

• Strong knowledge of Unix/Linux systems

• Hands-on experience with SQL (queries, joins, performance tuning)

• Experience in incident handling and production support (L1/L2)

• Understanding of ITIL processes (Incident, Problem, Change Management)

• Basic scripting knowledge (Shell/Python preferred)

• Good analytical and troubleshooting skills Preferred Experience

• Experience with monitoring tools (e.g., Nagios, Splunk, etc.)

• Familiarity with ticketing tools (ServiceNow, Jira, etc.)

• Exposure to cloud environments (AWS/Azure) is a plus